This Privacy Policy relates to www.revolvefinance.co.uk (Revolve Finance – FCA number 995390). It informs you, the customer, what to expect and how we collect data and information held about you.
This Privacy Policy explains how we look after your personal data, your privacy rights and how the law protects you. For the purpose of the General Data Protection Regulation (GDPR) 2018, the registered data controller is our compliance officer, whose registered address is The Dragon Network, Stafford Court, 145 Washway Road, Sale, Greater Manchester, M33 7PE.
Our trading address is Jactin House, 24 Hood Street, Ancoats, Greater Manchester, M4 6WX.
We may contact you via phone, email, SMS, or other agreed communication methods including WhatsApp in order to obtain further information to support and complete our service. Should you wish to complete an application we may also require information in hard copy form sent via postal services.
When we complete a fact find we will collect the following information from you within the advice process:
In addition, we may collect information during the mortgage application process including:
We may also collect personal information over the telephone for mortgage and general/life insurance purposes. We hold the right to record telephone calls for training and quality purposes.
We will store a variety of data which includes: identity, contract, financial, transaction, technical, profile and usage, and marketing and communication data.
We collect data relating to those that are financially dependent as this affects our affordability calculations. We may also record information about potential vulnerabilities to meet the obligations of the Financial Conduct Authority (FCA).
We may share your information with the following entities:
We may use trusted third party companies to help us provide, analyse, and improve our services. These third parties will process your personal data on our behalf as our processor.
We will ensure all data remains within the EEA and is captured under the General Data Protection Regulation (GDPR).
Under GDPR you have various rights in relation to your information:
If you would like more information, please contact us and we will answer any questions openly and transparently.
If you have a complaint about how we handle your data, please contact us with your name, address, preferred contact number and email address. We will investigate your complaint promptly and respond with our findings.
If we have been unable to resolve your concern, you can raise the matter with the Information Commissioner's Office (ICO), the regulator for data protection in the UK. You can contact them on 0303 123 1113.
Cookies are small text files placed on your device when using our website. They allow us to understand the number of visitors we have so that we can analyse data about web traffic and help improve our website.
Cookies can be temporary or permanent and do not collect personal or identifiable information about you. Temporary cookies form part of the security process and permanent cookies identify the link you used to find our website.
